Jon had grown tired of slow internet and rude support from his old ISP—so when he saw EarthLink offered fiber in his area, he decided to make the switch. The service page promised fiber speeds up to 1 Gbps, reliability, and “unparalleled customer service” reddit.com+1consumeraffairs.com+1.

Installation day: A technician arrived on time, ran outdoor fiber into the house, installed the ONT and router, and stayed to help Jon connect his devices. As one reviewer put it, installation “was flawless… took his time… made sure you could connect”—a sentiment echoed by Jon's own smooth experience .

Within minutes, Jon ran his first speed test: near full 1 Gbps download and upload—exactly as promised. Over the next weeks, the connection stayed solid, even during peak hours. Fiber reliability like this is rare, and Jon appreciated the consistency .

When Jon had a billing question, he called EarthLink support—and actually got a real person quickly. They answered clearly and helped him enable extras in his account app. As many satisfied customers have noted, EarthLink often prioritizes helpful reps over robo-support reddit.com+10reddit.com+10reddit.com+10.

???? Jon’s Takeaway

• Pros: Fast, reliable fiber; friendly installation; responsive support.

• Cons: Slightly premium pricing, but with no hidden rate hikes and a “price for life” guarantee in many areas